Delivery & Info
United Kingdom Delivery Timings
We aim to dispatch orders within 1-2 business days via First Class, Royal Mail delivery. First class is intended to be delivered within 1-2 business days from the dispatch date. Sometimes Royal Mail experiences delays that are out of our control. We do our best to get your orders out the door as quickly as we can, so please be patient with us if you are experiencing delays.
You can upgraded to tracked delivery at checkout if you need your order quicker. The cut off time for same day dispatch is 2pm, Monday to Friday. If your order is placed after 2pm it will be sent 24hr tracked the next day. This is sent via 24hr Tracked, Royal Mail which is a 1 day delivery. We do not work on the weekends so if you place an order with 24hr tracking over the weekend it will get dispatched Monday, to arrive Tuesday.
USA, Canada, Australia & New Zealand Delivery Timings
We aim to dispatch orders within 1-2 business days via International Royal Mail service which is a 10-20 business days delivery. Please be patient as your order is travelling from far away and delays can happen. This service is not trackable.
If you are an international customer please be aware that you are responsible for any customs and import taxes that may apply to your order.
When to contact us if your order hasn't arrived?
Royal mail does not class an item as lost until 10 working days have passed (uk delivery). This means they could deliver it anytime up till then. Due to this we would appreciate it if you waited 10 working days before you contact us, as unfortunately there are sometimes delays to a delivery. If you are worried about a delivery not arriving in time or wanted to check the dispatch date or the address it is going to, please don't hesitate to contact us. Hopefully we can give you some peace of mind & help you out.
Damaged Items
If an order arrives damaged or faulty, please send us an email to hello@makingmeadows.co.uk explaining the issue along with a photo of the damaged goods. We do our best to try and package our products the best we can while still being eco friendly but unfortunately accidents do happen during transit, which are out of our control. We will do our best to resolve the issue for you, so please don't hesitate to get in touch!
Post & Packaging Costs
Delivery costs vary per item. We try to keep our delivery costs down as much as possible & do not make a profit from them. Postage is determined by the weight of the items you order.
You can upgrade your delivery to tracked if you are in a rush for your items and would like to track their journey.
Wrong or Incomplete Delivery Address
If you have placed an order & realise your address was incorrect, please contact us immediately. Hopefully we can alter the address before it gets sent out. If the item has already been dispatched, we won't be able to refund you or send out a new item. Hopefully the item will be returned to us via Royal Mail & then we will offer you a refund for your order (minus the postage) or we can send it back out a second time, using the correct address. Unfortunately wrong addressed items don't always make it back to us & seem to get lost somewhere along the way or get delivered to the wrong address.